SOC 2 & ISO 27001 Compliance for B2B SaaS Marketplaces
Build Marketplace Trust That Attracts Enterprise Sellers and Buyers
Your marketplace connects buyers and sellers at scale. Enterprise participants on both sides need proof you're protecting their data, transactions, and business relationships. Get audit-ready with compliance that addresses the unique multi-tenant risks of marketplace platforms.
The Marketplace Trust Challenge
You're not just securing your own product. You're securing the platform where hundreds or thousands of businesses transact, share data, and build relationships.
Enterprise sellers ask: "How do you protect our customer data when other vendors are on the same platform?"
Enterprise buyers ask: "How do we know our procurement data won't leak to competitors using your marketplace?"
Your investors ask: "What's our compliance strategy as we scale to more enterprise participants?"
Every marketplace faces the same challenge: proving you can handle the security and privacy expectations of multiple enterprise organizations simultaneously.
One Compliance Foundation, Multiple Stakeholders Satisfied
We've mapped 103 controls that cover both SOC 2 Trust Services Criteria and ISO 27001 requirements. When your US-based enterprise sellers need SOC 2 and your European buyers require ISO 27001, you maintain one set of evidence that satisfies both.
Seller and buyer confidence
Different participants have different compliance requirements based on their industry, geography, and customer base. Supporting both major frameworks means you can onboard enterprise participants regardless of their specific needs.
Data isolation controls, clearly documented
Marketplaces must demonstrate tenant isolation, access controls between seller accounts, and data segregation. Our control mapping includes the specific requirements that address multi-tenant architecture concerns.
Platform security and vendor management combined
Your marketplace depends on third-party services while also serving as infrastructure for other businesses. Document both your security controls and your vendor relationships in one unified system.
How It Works: Structured Evidence Collection for Platform Teams
Assign
The platform identifies which compliance controls apply to your marketplace architecture and breaks them into specific tasks. Your engineering team receives clear assignments: "Document tenant data isolation mechanisms" or "Upload Q3 penetration test results."
Auto-scheduling handles recurring compliance work automatically. Quarterly access reviews for admin accounts, monthly security training completion tracking, annual third-party audits - the system assigns tasks to the right team members and tracks deadlines. Nothing gets forgotten during a busy product sprint.
Upload
Your team uploads evidence as controls are implemented and maintained: architecture diagrams showing tenant isolation, security policies, access logs, vendor security assessments, or detailed text descriptions of how controls function in your multi-tenant environment.
Flexible evidence formats. Multiple files per control. Screenshots of configurations. Policy documents. Text-based explanations. Whatever format best demonstrates how you've implemented each security control. You maintain control. We provide the structure and workflow for organizing compliance evidence. You decide what to document and how to document it. No automated scanning. No required integrations. Your team uploads evidence directly through the platform.
Report
Generate Gap Analysis reports that show which controls you've documented and which still need evidence collected. Before enterprise seller onboarding calls, before investor due diligence, before your audit begins - you'll know exactly where you stand.
When you're ready for formal assessment, Pre-Audit Reports compile all your evidence in the format auditors expect. Everything organized by control, properly tagged, ready for review.
Track the Complex Vendor and Asset Ecosystem
Marketplaces operate more complex technology stacks than typical SaaS products. You're managing payment processing, identity verification, communication infrastructure, data analytics, and the integrations your sellers and buyers depend on.
Built-in Vendor Tracking
Documents your third-party dependencies:
- Payment processors handling marketplace transactions
- Identity and verification services for seller onboarding
- Communication platforms connecting buyers and sellers
- Data warehousing and analytics infrastructure
- Security and monitoring services
Asset Tracking
Documents your marketplace platform components:
- Multi-tenant database architecture
- Seller and buyer portals and APIs
- Transaction processing systems
- Search and matching infrastructure
- Administrative and operational dashboards
When enterprise participants ask about your third-party risk management, you have documentation ready. When auditors want to understand data flows across your platform, the architecture is clearly documented.
Maintain Audit-Readiness as Your Marketplace Scales
Marketplaces grow in unpredictable bursts. You land a major seller that brings 500 buyers to the platform. You expand into a new vertical with different compliance expectations. You launch in Europe and need to demonstrate GDPR readiness.
Gap Analysis Reports
Show you exactly which controls are documented and which need attention. No scanning, no automated assessments - just a clear view of what evidence you've collected and what remains to be documented.
Generate reports before major marketplace milestones:
- Before enterprise seller onboarding campaigns
- Before expanding into regulated industries
- Before international market launches
- Before fundraising due diligence
Multi-Organization Support
Prepares you for complex marketplace structures. Operating separate entities for different regions? Managing subsidiary companies? Track compliance evidence across all organizations while maintaining consolidated visibility.
Built for Platform Teams Managing Complexity
You're scaling a two-sided marketplace. You're shipping features for sellers and buyers simultaneously. You're managing growth, performance, and now compliance.
Role-based access
Ensures security engineers, product managers, and operations teams see relevant tasks
Task management
Brings compliance work into your existing project tracking
Evidence management
Organizes documentation so it's accessible when auditors, investors, or enterprise participants need it
Compliance becomes operational work, tracked and managed like any other platform responsibility.
The Trust Equation for Marketplaces
Enterprise participants evaluate marketplace platforms on three dimensions: product functionality, network effects, and trust. You've built the product. You're growing the network. Compliance demonstrates the trust.
Strong compliance posture signals:
- You take security seriously as you scale
- You can handle enterprise participant data responsibly
- You're prepared for regulated industry expansion
- You've built infrastructure that separates tenant data properly
The marketplace with credible compliance wins enterprise participants. The marketplace without it watches them choose competitors.
See Your Marketplace Compliance Status
Understand exactly which controls you've documented and which still need evidence. Our Gap Analysis report shows which controls are completed and which are still pending, giving you a clear view of your readiness status across both frameworks.
Ready to build the compliance foundation that enterprise sellers and buyers expect? Let's document your path to audit-ready.